Empathetic Phrases: Supporting Loved Ones in Hard Times | Firefly Therapy Austin (2024)

Do you struggle with what to say to someone experiencing a tough time? When someone is going through a hardship, it’s important to approach them with empathy, understanding, and support. It is difficult to think about what to say, so here are a few phrases that help someone in a vulnerable place.

  1. “I’m here for you.”Assure you’re available and willing to listen and support them through this difficult time. When listening, have an open ear without rushing to say your opinions or thoughts. Just listen. Allow them to speak their mind until they have said everything they need to. Your presence is invaluable.
  2. “You are not alone.”Remind them they have people who care about them and are ready to assist. Knowing they don’t have to suffer alone will help bring peace of mind and a sense of safety. Conquering hardship with someone by your side seems much more manageable than suffering alone.
  3. “It’s okay not to be okay.”Validate their feelings and let them know their struggles are valid and understandable. This can sound like, “It’s normal to feel this way,” or “I know you’re hurting, and it’s okay.” Avoid judging or criticizing the emotion they are feeling. Instead, accept it as a genuine experience. Everyone has different emotional reactions, and there is no right or wrong way to feel. Validating feelings doesn’t necessarily mean agreeing with or condoning specific behaviors or actions associated with those feelings. It simply involves acknowledging and accepting the emotions themselves.
  4. “Can you tell me what you’re experiencing?”Encourage them to open up and share their thoughts and feelings, providing a safe space to express themselves. Creating a safe space involves fostering an environment where individuals feel respected, supported, and free from judgment or harm.
  5. “What can I do to support you right now?”Ask how you can help them, demonstrating your willingness to assist in any way that aligns with your boundaries. Hearing these helpful words will let them know they are not alone and they can trust you to help. Let them come up with ways you can help instead of offering. They know best about what resources or assistance they may need.
  6. “Let’s take things one step at a time.”Remind them to focus on the present moment, and that progress can be made incrementally. Dealing with complex problems can have many layers to navigate to a final solution. Reminding them to take it one step at a time can ease their anxiety and help them feel it is possible to solve their problem.
  7. “I’m proud of you for reaching out.”Commend them for seeking help or confiding in you, emphasizing their strength and bravery. Hearing encouraging words during a difficult time will help them feel cared for and loved instead of alone and helpless. It takes strength to be vulnerable and ask for help.

Everyone’s situation is unique, so it’s important to tailor your words and support to their specific needs. If the person is in immediate danger or at risk of harming themselves or others, it’s crucial to involve professional help or emergency services immediately. If you or someone you know needs professional counseling, contact our therapists, who can assist professionally. Our therapists are trained to assist people going through tough times to help them find relief.

By:Lindsey Schmid, LPC-A

Firefly Therapy Austin is Affordable, Effective Therapy for Austin, Texas.
Find out more about our Therapists and Specialties.

Empathetic Phrases: Supporting Loved Ones in Hard Times | Firefly Therapy Austin (2024)

FAQs

What is an example of an empathic response? ›

I wish I had better news. It sounds like you may be feeling … I can see how dealing with this might be … hard on you • frustrating • challenging • scary I can really see how (strong, dedicated, loving, caring, etc.)

What are empathetic statements for PTSD? ›

Some examples might include: “Wow, I could definitely see why you are feeling so angry; that's horrible.” “That must be an incredibly stressful situation to deal with.” “I've felt that way before too.”

What is an empathetic statement in counseling? ›

Thus, the main intention behind an empathic understanding response is to convey understanding; the intention behind an affirma- tion response is to validate how understandable the expressed feeling or experience is and say, “I am here with you” or “Let's stay right here.” The main intention behind an empathic evocation ...

What is an example of empathy in therapy? ›

For example, leaning in, arms and legs uncrossed, communicates you are interested in what the client is saying and empathizing with their feelings. You cannot fully know what the client is going through, yet reflecting back how you perceive their emotional position shows empathy.

How do you write a good empathic response? ›

35 Best Empathy Statements
  1. “I'm here. ...
  2. “I know a lot of people don't get it, but I'm here to listen.” ...
  3. “Yes, I hear what you're saying.” ...
  4. “I understand how irritating and frustrating that experience must have been.” ...
  5. “I can feel in my own body how heavy this is.” ...
  6. “I can feel what you're saying in my body.”
Apr 20, 2023

How to show empathy in counselling? ›

Validation is a powerful way to show empathy. Acknowledge and validate the other person's feelings by saying things like, "I can understand why you feel that way" or "It's completely normal to feel that." Avoid dismissing or minimising their emotions, as this can make them feel unheard or invalidated.

How do you empathize with someone with mental health issues? ›

Listening is one of the best ways to demonstrate empathy. When we make an effort to listen to what other people tell us without making assumptions or passing judgment, we can more easily understand how they think and feel. Stay present. Focus on the other person and intentionally stay engaged.

How to express empathy without saying sorry? ›

While "I'm sorry" is a typical empathy response, there are alternative ways to convey empathy without using this phrase.
  1. Acknowledge the Issue. Instead of apologizing, acknowledge the customer's issue directly. ...
  2. Express Concern. ...
  3. Offer Support. ...
  4. Use Positive Language. ...
  5. Empathize with Their Perspective. ...
  6. Show Appreciation.
Dec 15, 2023

How to show empathy through words? ›

30+ Empathy Statements for Customer Service
  1. “Thanks for reaching out about this!”
  2. “I'm sorry to hear that you are having trouble.”
  3. “I understand how that could be frustrating.”
  4. “I'm happy to help!”
  5. A personal, conversational greeting, ie. ...
  6. “That's a great question.”
  7. “I understand that you're on a timeline right now!”
Mar 5, 2024

What is an example of advanced empathy in counselling? ›

For example, a counselor using advanced empathy might be able to notice that the client is making fists appearing very tense after a staff meeting. The counselor recognizes these as signs of anger or frustration and says, "It looks like that meeting left you feeling upset.

What is an example of empathy in a sentence? ›

Examples of empathy in a Sentence

He felt great empathy with the poor. His months spent researching prison life gave him greater empathy towards convicts.

What can block empathy? ›

What Blocks Your Ability to Practice Empathy?
  • ONE: You are triggered. Things don't happen in a vacuum. ...
  • TWO: You are overwhelmed. Yup, you are busy, stressed, have little capacity at the moment to really be mindful. ...
  • THREE: You might have some feelings you are not yet aware of about the situation.
Oct 15, 2019

What is good therapy empathy? ›

Empathy: The Most Effective Element of Therapy
  • Understanding Your Perspective.
  • Genuine Empathic Responding.
  • Fostering a Connection through Empathy.
  • Authentic Understanding and Acceptance.
  • Exploring New or Unsettled Experiences.
  • Creating a Safe and Accepting Environment.
Sep 2, 2023

What is basic empathetic response? ›

To show empathy and understanding

Understand: “I understand how this might be frustrating for you.” Hear: “I hear what you're saying.” Apologize: “I sincerely apologize for any inconvenience this may have caused.”

What are the 3 types of empathy with examples? ›

Christy Kennedy
  • Cognitive Empathy: the ability to understand another's perspective. This requires leaders to think about their feelings rather than feel them directly. ...
  • Emotional Empathy: the ability to physically feel what another person feels. ...
  • Empathic Concern: the ability to sense what another needs from you.
Feb 16, 2018

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